AI Agents that run your physical operations
Your ops team knows the work cold. Runbook turns that knowledge into agents that run it end-to-end, inside the systems you already use. Live in days, not months.
Urgent Sprinkler Maintenance Needed
Got it — work order received. I’m reading through the details now.
Urgent Sprinkler Maintenance Needed
Covered. I've updated the ERP — status:
Marcus is the closest technician. Sending him the brief on Teams now.
New job for you, Marcus.
Covered under quarterly contract. Site contact: Jess Rivera, slot blocked on your calendar.
Marcus signed off. Job done in 47 minutes
Closed in the ERP. Invoice queued. All set — back to standby
Your operation runs on manual coordination. The cost never shows up on a line item.
3 Jobs Unassigned
10 Abscences Reported
12 New Voicemails
8 Callers in Queue
Invoice Mismatch
Appointment Unconfirmed
Handled end-to-end. Spend your time where it counts.
SLAs slipping
Response times stretch, appointments slip. Volume wins, your team loses.
OPEX expanding
Every new hire takes months to ramp. Costs scale linearly with growth.
Error rates climbing
Manual keying, missed steps. Every error compounds downstream.
Not a copilot sitting beside your team, but an agent doing the work for them.
Your existing stack, no rip and replace.
Calls, texts, emails on Outlook, ERP, TMS and every system you already have — even the ones without APIs. Nothing to tear out, nothing to migrate.
Your best operator's sense, on every job.
Runbook agents reason through the job like your veterans do, edge cases and all, trained on how your operation actually runs. Judgment, on demand.
The entire workflow, owned end-to-end.
From the first inbound email to the system update that closes it out. The agent owns the whole job and runs it to done. No handing it back halfway.
The work we automate.
Appointment Scheduling
Pickups and deliveries booked across every party and time zone, so nothing slips.
Accounts Payable
Invoices matched, payments chased, discrepancies caught before they cost you.
Accounts Receivable
Collections calls, POD retrieval, billing checks, disputes resolved before they age.
Order Management
Orders ingested, rated, and entered clean, with every party confirmed.
Status Updates
Check calls made and exceptions flagged, with customers updated before they have to ask.
Vendor Coordination
Outbound calls, rate negotiation, and capacity matched so loads stay covered.
Most platforms take a quarter to ship one workflow. We ship in days, automate 90% of the work, and hand the keys to your team.
70%
Cost reduction for live customers
99%
Task success on production workflows
~2 wks
From first conversation to live in production
When a load is tendered, call the carrier toschedule the appointment and notify the dispatcher on Teams.
SOP_v3.2.pdf · Carrier_Rules_2025.xlsx
Understood. I'll apply that to every tender from now on.
96.4
%
Built to learn, adapt and execute.
You instruct in plain English.
Train the agent like a new hire. No code, no flowcharts — just decribe the job.
It learns from your materials.
SOPs, training docs, carrier rules — whatever you would hand to a new operator.
You give feedback. It remembers.
Correct it once, and it stick. The knowledge stays even when people leave.
It reaches 95%+ accuracy.
It starts strong and gets sharper every run, picking up your edge cases as it goes.
Updates in minutes, not months.
No engineering queue, no vendor ticket, no waiting a quarter for a new build.
Your data. Your rules. Our guardrails.
Every agent works inside the limits you set, with a full audit record of what it did and why. You see every call, every action, every decision. Nothing happens in the dark.
We'd had a scary experience with another AI company. Then Runbook came along and the team solved eery roadblock we've come across handling load building and scheduling for our customers.
Bring us your messiest workflow. We'll automate it.
The one your team dreads doing by hand. We'll show you Runbook handling it end-to-end, in 15 minutes.